Update on East Barnwell Health Centre
We understand how important access to local health and care services is to our communities, and our priority is to ensure that patients continue to have access to GP services and care both now and in the future.
Following a recent robust procurement process, NHS Cambridgeshire & Peterborough are pleased to confirm that we have now secured a new GP service provider, Malling Health, to deliver primary care services for the patients of East Barnwell Health Centre.
This new contract will be under an Alternative Provider Medical Services (APMS) contract that will start on 10 October 2024 and be for a period of seven years with the option to extend for up to a further three years.
Malling Health is an experienced provider of NHS GP services and manages a number of GP practices, including others in Cambridgeshire and Peterborough. The contract is for the same GP services that you currently receive and will continue to run from the East Barnwell Health Centre. For more information on Malling Health please visit the Malling Health website
Malling Health will now be working closely with the current contract holders to ensure a smooth transfer of services and staff. Patients can continue to access the practice and services as they do now via the existing number on 01223 728900 or via the practice website.
As part of the procurement process, NHS Cambridgeshire & Peterborough worked alongside Abbey Community Group and patient representatives. Their insight and feedback has been invaluable in enabling us to take onboard patient views so we can ensure we provide a service that meets the needs of the local community both now and in the future, and we are very thankful for their support in this process.
Frequently Asked Questions (FAQs)
East Barnwell Health Centre Frequently Asked Questions (FAQS)
Who are the new providers?
Malling Health has been awarded the contract to provide GP-led services to the patients of East Barnwell Health Centre. Malling Health is an experienced provider of NHS GP services and manages a number of GP practices, including others in Cambridgeshire and Peterborough. For more information about Malling Health please visit https://malling.health
Will there be any changes to services at my GP practice?
You will continue to receive the same NHS services as you do now. The GP clinical system will remain the same and Malling Health will have access to all patient records and information.
Will my GP change?
You may no longer see the same GP as you do now. Please be aware that some practice staff may decide not to be employed by the new provider. This decision will be for individuals to make based on their individual circumstances. Malling Health is committed to providing high quality services for patients and will seek to minimise any disruption to staff and patients.
Do I need to contact the practice to re-register?
No, you do not need to do anything if you haven’t already registered at another surgery. The GP clinical system will remain the same. Malling Health will adopt this system and have access to all patient records and information of current care and treatment.
Can I choose to register at a different practice?
If, for any reason, you want to change your GP practice, you will need to register as a new patient. You can find GP practices near you on the www.nhs.uk website. You will need to contact the GP practice you wish to be registered at directly.
Will there be any changes to how I book appointments?
Patients should continue to book appointments as they do now. If there are any other changes to how you contact the practice or services available, you will be updated.
Can I still access my patient records and request repeat prescriptions online?
Yes, you can continue to access your records and request repeat prescriptions as you do now.
Who can I contact for further support?
You can contact the NHS Cambridgeshire & Peterborough Patient Experience Team for free via 0800 279 2535, or by emailing cpicb.pet@nhs.net or online at www.cpics.org.uk/patient-experience-team.
Alternatively, if you wish to speak to an independent organisation, you can contact your local Healthwatch Team on 0330 355 1285. Healthwatch is an independent organisation that supports people to have a say when decisions are made about their healthcare services. You can find more information on the Healthwatch Cambridgeshire and Peterborough website.