JOY Marketplace
JOY Marketplace is a Directory of Service of local and national non-clinical services. Here you will find helpful guidance on how to access, update and use the website.
A beginners guide to using the Joy Marketplace
The Joy Marketplace is a Directory of Service of local and national non-clinical services. The Marketplace enables voluntary organisations, and professionals engaged in social prescribing, to signpost/refer people to the appropriate support for their needs. The Joy Marketplace is more than just a list of organisations that offer support. Health and care professionals can track the referrals to understand the impact the service has on their client.
The Joy Marketplace complements the How Are You websites too. Both sites provide information on local organisations that offer support to people across the Cambridgeshire and Peterborough area.
Joining the Joy Marketplace
How to use the Joy Marketplace is a beginners guide to setting up and using the Joy Marketplace and includes information on:-
- How to add a service to the Joy Marketplace *
- Managing your referral pathway
- Changing a listing owner
* Alternatively, you can watch a video on Joy's website
Monthly Demos
Anyone in a Community Organisation who has added a listing to the Joy Marketplace is invited to join monthly demo sessions. We hold monthly webinars for the marketplace to walk you through, how to create and manage listings and referrals. Find out more by contacting support@thejoyapp.com
To ensure that patients are prepared, once they have been referred to a service, they will receive an email with a link to your listing on the Joy Marketplace. Find more information to see what it looks like online.
How do I manage inappropriate referrals?
The Joy App's website shares tips on how to minimise the number of inappropriate referrals being sent to your organisation.
Accepting a Referral
Now that you know how to add your service to the Joy Marketplace, you will need to understand how to accept the referral or you may find that you want to make changes to your listings or close it temporarily because you are at capacity. Please press control and click and follow the steps:
Follow these guides to find out how to accept and respond to a referral that has been sent to a service provided by your organisation.
How to edit your listing
Finding and understanding your data dashboard
Once you have started to accept referrals, your data dashboard will start to fill up with information about your referrals. This guide will tell you how to find this dashboard and break down all the information you can gather from it.