Contact us

You can find lots of information about the work we do, including healthcare services offered in Cambridgeshire and Peterborough, quickly and easily via our website. Simply use the search bar at the top of the page to search for the information you are looking for.

If you cannot find the information you need, you can contact us in a number of ways.

For general enquiries, please call us on 03300 571030. If you would rather email us with your query, you can contact us via

For specific patient enquiries, or for feedback or complaints around your experience as a patient, you can call our Patient Experience team via 0800 279 2535 or 03300 571025 or email them via Please note that we cannot provide medical advice via these phone numbers or email addresses.

You can write to us via:

Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, Cambridgeshire CB7 4EA

How to get to Gemini House

Gemini House is located on the edge of Ely, close to the Ely Bypass. If you are travelling by car, we have limited visitor parking at Gemini House. The nearest public car park is Angel Drove Car Park (CB7 4EA), which is a five minute walk away.

Alternatively, you can reach us by:

Train: Ely Railway station is a 12 minute walk away.

Bus: The nearest bus stop is at the nearby supermarket, Tesco, a 10 minute walk, or the City Centre is a 25 minute walk from the office.

Bicycle: We have cycle racks on site for visitors.

Patient experience team

The Patient Experience Team offers confidential help and advice, information on local health services and signposting independent advocacy and other patient experience services. For further information visit the Patient Experience Team page or contact the team below.


Telephone: 0800 279 2535 or 03300 571025

Continuing Healthcare and Complex Cases

NHS Continuing Healthcare (CHC) is a package of care that is arranged and funded solely by the NHS for adults (aged over 18) who are not in hospital and have complex ongoing healthcare needs. The Continuing Healthcare and Complex Cases team provide CHC assessments liaising with the individual and family and the Multidisciplinary Team (MDT).

If you would like further information please visit Continuing Healthcare and Complex Cases section. If you have any questions or concerns contact the team below:

Individual Funding Requests (IFRs)

IFRs fund healthcare for individuals whose care falls outside the range of services and treatments that the organisation already commissions, or if there is no policy held by the Commissioning Authority for the treatment requested. See further information on the Exceptional and individual funding page.

Freedom of Information Requests (FOI)

The Freedom of Information Act 2000 (FOIA) gives you the right to access recorded information held by any public sector organisation. You can make an FOI request for information from the CCG by emailing

More information can be found in our Freedom of Information section.

Host Commissioner

The host commissioner is the point of contact for issues relating to quality and patient safety for people with a learning disability and/or autism placed in independent hospitals within the ICS area. Contact the Host Commissioner on the email below:

Press Office

Journalists can contact our Press Office by emailing, or by calling 03300 571 021. Please note that the Press Office inbox and phone number are monitored 9am-5pm Monday to Friday, excluding Bank Holidays.